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Privacy Policy
Namwel Tours and Car Rentals
Effective Date: 18 September 2025
Last Updated: 18 September 2025
1. Introduction
Namwel Tours and Car Rentals (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tourism and car rental services, visit our website, or interact with us in any capacity.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information:
- Full name and preferred name
- Email address
- Phone number(s)
- Physical address
- Emergency contact information
Identification Information:
- Government-issued ID or passport details
- Driver’s license information
- Date of birth
- Nationality
Financial Information:
- Credit card or debit card information
- Banking details for refunds
- Billing address
- Payment history
Travel Information:
- Travel dates and destinations
- Accommodation preferences
- Special dietary requirements or accessibility needs
- Travel companions’ information
- Previous booking history
Vehicle Rental Information:
- Driving history and experience
- Insurance information
- Vehicle preferences
- Pick-up and drop-off locations
2.2 Automatically Collected Information
When you visit our website or use our digital services, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Website usage patterns
- Cookies and similar tracking technologies
- Time and date of visits
2.3 Information from Third Parties
We may receive information about you from:
- Travel partners and affiliates
- Payment processors
- Credit reporting agencies (for vehicle rentals)
- Insurance companies
- Government agencies (as required by law)
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing and managing bookings and reservations
- Providing customer support and assistance
- Arranging tours, transportation, and related services
- Processing payments and managing billing
- Verifying identity and conducting security checks
3.2 Communication
- Sending booking confirmations and updates
- Providing important service notifications
- Responding to inquiries and requests
- Sending promotional materials (with consent)
- Conducting customer satisfaction surveys
3.3 Business Operations
- Improving our services and customer experience
- Conducting market research and analysis
- Maintaining business records
- Training staff members
- Complying with legal and regulatory requirements
3.4 Safety and Security
- Ensuring the safety of our customers and staff
- Preventing fraud and unauthorized activities
- Monitoring for security threats
- Conducting background checks (where legally permitted)
4. Information Sharing and Disclosure
We may share your personal information in the following circumstances:
4.1 Service Partners
We may share information with trusted third parties who help us provide our services:
- Tour operators and local guides
- Hotels and accommodation providers
- Transportation companies
- Activity and attraction providers
- Insurance companies
- Payment processors
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of others
- Prevent fraud or other illegal activities
- Enforce our terms of service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4.4 Consent
We may share your information with your explicit consent or at your direction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access or disclosure
- Accidental loss or destruction
- Alteration or misuse
- Unlawful processing
Our security measures include:
- Encryption of sensitive data
- Secure data transmission protocols
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure physical storage of documents
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
- Provide ongoing customer service
Generally, we retain:
- Booking and payment records: 7 years after completion of service
- Marketing communications data: Until you opt-out or withdraw consent
- Website usage data: 24 months
- Customer service records: 5 years
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
7.2 Correction and Updates
- Request correction of inaccurate information
- Update your personal details
7.3 Deletion
- Request deletion of your personal information (subject to legal requirements)
7.4 Restriction and Objection
- Request restriction of processing in certain circumstances
- Object to processing for marketing purposes
7.5 Marketing Communications
- Opt-out of marketing emails at any time
- Update your communication preferences
To exercise these rights, please contact us using the information provided in Section 12.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
10. International Transfers
If you are located outside Namibia, your information may be transferred to and processed in Namibia or other countries where we operate. We ensure appropriate safeguards are in place to protect your information during international transfers.
11. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Namwel Tours and Car Rentals
Dorado Valley, Erf 7695
Email: info@namwel.com.na
Phone: +264 61 244 697
Website: https://namwel.com.na
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification (if you have provided your email address)
- Providing notice through our services
The “Last Updated” date at the top of this policy indicates when the most recent changes were made.
14. Governing Law
This Privacy Policy is governed by the laws of Namibia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Namibian courts.
15. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
